World Class Customer Service

This workshop is for any person who has contact with customers either inside or outside the organization.  It provides the knowledge and skills needed to ensure successful interactions with your customers.

Maximizing Call Plan effectiveness

This workshop provides an opportunity for the sales or customer support person to achieve the greatest potential impact with customers and prospects.  It is geared to the sales or support person who has had minimal experience with classifying accounts based on account value and who has not developed an in-depth strategy for each relationship.

Maximum Impact Presentations

The skills presented in this session are designed for anyone who is involved in public speaking.  This program gives participants valuable tools and techniques they can use in any forum.  Participants also have the opportunity to practice these skills throughout the session.

Process Sellingâ

The sales function is the all-important connecting link between the organization and customer.

In today’s highly competitive environment, vendor reduction, partnering and strategic alliances coupled with cost containment, multiple buyers and the quality movement have created a more sophisticated selling environment. The Process Sellingâ program’s strategic approach to selling takes account of the diversity of today’s sales force (which includes technical specialists and professionals), increasing competitive factors and the customer’s rapidly changing needs.  

The Process Sellingâ program provides a detailed understanding of every critical component of the selling process.  It begins with the development of the sales and marketing strategy, continues through the various selling encounters and concludes with managing a successful business relationship.  This method helps identify exactly what actions to do now and how those actions impact each component of the selling encounter.  

The main objective of the Process Sellingâ program is to enable participants to become more effective at new business development, whether with new or existing customers.

Effective Sales Negotiating

In the Effective Sales Negotiating workshop, you will be exploring the practical implications of this definition. It isolates the skills involved in sales negotiating into a number of distinct but interrelated steps. It then relates these steps to the overall negotiating process.