AdvantEdge

This workshop provides powerful processes to more effectively manage the issues that continually confront individuals in every industry and function.  The AdvantEdge skills focus on getting executives, managers, professionals and improvement team members to ask the right questions and focus their thinking.  The workshop offers a valuable set of tools to complement and enhance basic quality and continuous improvement techniques.

Improving Process Performance

In this workshop, participants learn and practice concepts, techniques and tools that improve processes for groups and individuals.  They learn to identify, prioritize, implement and measure process improvements in terms of cycle-time, product reliability, overall costs, and/or other terms quantified by process stakeholders.

Process Mapping & Improvement Strategies

This workshop teaches the skills necessary to accurately and completely describe processes as a prelude to analysis and improvement.  Upon completion of the workshop, participants are also able to understand the process maps of others, enabling them to participate as a member of a team in improvement activities.

Problem Solving

This workshop is designed to help participants solve various kinds of problems that are affecting the performance of a work function or the overall organization.  The basic problem-solving model the participants will learn applies to both manufacturing and non-manufacturing settings.

Benchmarking: Targeting to be the Best

In this workshop, participants will acquire skills to: appraise their processes, products or services; develop a benchmarking plan; conduct benchmarking activities; manage the benchmarking project and continually assess progress to ensure success.

Confronting Effectively

This workshop is Infinite Learning’s solution to the first line supervisor’s and manager’s need to solve problems and resolve difficult situations through productive confrontation.  The course teaches participants to constructively and productively meet real-life challenges faced daily in the workplace.

Creative Thinking

This module outlines a process and teaches skills to identify and capitalize on improvement opportunities.  Creative Thinking links the creative techniques of brainstorming and other lead generation approaches to the quality objectives and needs of the organization.  The emphasis is on practical improvement.